ScotWeave supply a software
maintenance agreement for
existing ScotWeave system(s). It
operates on two levels - firstly by
providing an assurance that your
ScotWeave software is kept up to
date and problem free and secondly
by providing access to technical
support from expert ScotWeave staff.
the agreement provides the following
invaluable features for your
ScotWeave systems(s) over a 12
month period in return for a
single fixed fee.
will be provided at least twice a
year with all the new and updated
features added to ScotWeave during
the 12 month period included.
on any additional ScotWeave software
purchased within the 12 month
Full access to ScotWeave technical
to answer and resolve
software/operational problems via
telephone, e-mail, and/or fax.
Problem/bug fix service
to resolve any software problems
encountered while using ScotWeave.
Most software problems are resolved
within a few days but this does
depend upon the nature of the
to match updated software as
Free "software tailoring" service
to modify ScotWeave features to user
requirements allows you to add
features to ScotWeave to fit in with
your working practices. ScotWeave
will attempt to meet all reasonable
requests but the time taken to
add/modify ScotWeave will depend
upon the nature of the features