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Service Contract

ScotWeave supply a software maintenance agreement for existing ScotWeave system(s). It operates on two levels - firstly by providing an assurance that your ScotWeave software is kept up to date and problem free and secondly by providing access to technical support from expert ScotWeave staff.

Called "ScotWeave Services" the agreement provides the following invaluable features for your ScotWeave systems(s) over a 12 month period in return for a single fixed fee.

New software will be provided at least twice a year with all the new and updated features added to ScotWeave during the 12 month period included.

Discounts on any additional ScotWeave software purchased within the 12 month period.

Full access to ScotWeave technical personnel to answer and resolve software/operational problems via telephone, e-mail, and/or fax.

Problem/bug fix service to resolve any software problems encountered while using ScotWeave. Most software problems are resolved within a few days but this does depend upon the nature of the problem.

Documentation updates to match updated software as required.

Free "software tailoring" service to modify ScotWeave features to user requirements allows you to add features to ScotWeave to fit in with your working practices. ScotWeave will attempt to meet all reasonable requests but the time taken to add/modify ScotWeave will depend upon the nature of the features involved.



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